1. Our commitment
RIPTIDE aims to resolve order problems promptly and fairly. This policy explains how to request a return, report an issue, and obtain an eligible refund. It does not reduce any statutory rights that cannot be excluded by law.
2. Return eligibility
You may request a return within 14 calendar days after delivery. To be eligible under our voluntary return policy, a product must be unused, unopened, in its original sealed packaging, and in a condition suitable for safe resale. For integrity, traceability, and contamination-control reasons, opened or tampered-with research materials are generally not eligible for discretionary returns. This restriction does not apply where the law requires a remedy.
3. Incorrect, damaged, or missing items
Inspect your delivery as soon as practical. If a parcel contains the wrong product, arrives visibly damaged, or is incomplete, contact us preferably within 7 calendar days of delivery. Include the order number, a description of the issue, and photographs of the shipping carton, label, and affected items when available. Reporting later does not waive legal rights that cannot be waived.
4. Starting a return
Email jasleen.phull@gmail.com with your order number, the relevant items, and the reason for your request. Please wait for return authorization and instructions before sending merchandise. Unauthorized packages may be delayed in processing. Do not send products to a payment processor or an address not supplied in our return instructions.
5. Return postage
For discretionary change-of-mind returns, the customer is responsible for return shipping unless we agree otherwise or law requires a different result. If we confirm that we supplied an incorrect or defective item, we will provide an appropriate remedy and cover reasonable required return costs where applicable.
6. Inspection and resolution
Once an eligible return is received, we verify its contents and condition and notify you of the outcome. An approved refund will ordinarily be issued to the original payment method where supported; alternative arrangements may be necessary for some payment methods. Timing depends on the payment provider and any applicable legal deadline.
7. Non-returnable situations
Under our voluntary policy, we may decline change-of-mind returns of opened, used, contaminated, altered, or unidentifiable research products, as well as items that cannot lawfully be returned. This section does not exclude remedies for defective, misdescribed, or nonconforming products when those remedies are required by law.
8. Order cancellations
To request a cancellation, contact us promptly. We will attempt to cancel an order that has not been dispatched; after dispatch, the applicable return process and legal rights govern. Any payment reversal depends on the payment method and status of fulfillment.
9. Questions
For return authorizations, missing items, shipment damage, or refund updates, contact jasleen.phull@gmail.com.
