1. Scope and responsibility
RIPTIDE respects the privacy of visitors, customers, and individuals who communicate with us. This Privacy Policy explains how personal information is collected, used, shared, stored, and protected when you visit our website, make a purchase, submit a form, or communicate with our team.
2. Information we collect
Information you provide may include your name, email address, telephone number, billing and delivery address, order details, customer service correspondence, and account credentials. Our website may also collect device, browser, IP address, referral, cookie, and website activity information needed to operate and secure the service. Payment details are generally processed by the payment provider selected at checkout; we receive transaction information necessary to confirm and reconcile payments.
3. Purposes of processing
We process information to operate our website; create and manage accounts; validate, process, fulfill, and track orders; respond to inquiries; prevent fraud and abuse; maintain transaction and tax records; improve website performance; and comply with legal obligations. Promotional messages are sent only where we have a lawful basis or the consent required in the recipient’s jurisdiction.
4. Legal grounds
Where data protection law requires a legal basis, we rely as applicable on performance of a contract, compliance with legal obligations, legitimate interests such as site security and customer support, or consent for optional activities. You may withdraw consent at any time without affecting prior lawful processing.
5. Cookies and similar technologies
Essential cookies help maintain login sessions, shopping carts, checkout, and security. Depending on our active website services, optional analytics or advertising cookies may also be used. Where required by law, optional cookies will be subject to the appropriate consent controls. Browser settings may allow you to restrict cookies, although some checkout features may be affected.
6. Service providers and disclosures
Information may be shared with service providers only as reasonably necessary for hosting, payment processing, fraud prevention, shipping, transactional messaging, support, or other store operations. Information may also be disclosed when required by law, to defend lawful rights, or in connection with an authorized business transfer. We do not sell personal information in exchange for money.
7. International transfers and security
Service providers may process data in countries other than your own. Where required, appropriate safeguards apply. We use administrative, technical, and organizational security measures designed to protect personal data, although no online system is completely risk-free.
8. Retention
We retain information for the time reasonably necessary to deliver services, maintain accounting and order records, resolve disputes, detect abuse, and meet applicable legal requirements. Retention periods depend on the type of record and applicable law.
9. Your privacy choices and rights
Subject to local law and applicable exceptions, you may request access to, correction of, deletion of, or portability of personal data, object to or restrict certain processing, and withdraw consent. You may unsubscribe from promotional communications using the link in those messages. Requests can be sent using the contact details below. You may also have a right to complain to your local supervisory authority.
10. Children
Our products and services are intended for adults aged 21 or older. We do not knowingly solicit orders from persons below that age. If you believe a minor supplied personal information, contact us so we can review the request.
11. Policy changes
We may revise this policy to reflect changes in our operations, service providers, or legal requirements. The policy published here is the current version; material changes will be communicated where required.
12. Privacy inquiries
Contact RIPTIDE at jasleen.phull@gmail.com concerning personal information or this policy.
